Understanding what you can expect at your first appointment can help make the process more pleasant for you and your pet.
Please come about 10 minutes early to complete our New Patient Form. To save some time, you can fill out the New Patient Form online in advance.
One of our team members will look over your pet's medical history and discuss their issues. You can ask any questions you may have, and we'll dedicate time to answering them.
Once your pet has been assessed by one of our veterinarians, you will receive a diagnosis and treatment options. The veterinarian will work with you to develop a treatment plan for your pet.
Following your visit, we will create a thorough report of our diagnosis, the discussion we had with you, and your pet's treatment plan. This information will be kept on hand for your reference.
We are proud to serve pet owners at our two hospitals in Jacksonville. We are dedicated to providing state-of-the-art veterinary care to you and your pet with skill and compassion.
We are passionate about preventive care, client education and providing comprehensive emergency and surgical care to pets from across Jacksonville.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
You will receive a good-faith estimate of the cost of our services before your pet is treated. However, unforeseen circumstances can arise that may impact your final bill.
We will always review the written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment is administered.
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
We take care of all small domestic pets such as cats and dogs, and exotic pets such as rabbits, ferrets, hamsters, and rodents.
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Here are some helpful links for your pet's health.
Access your pet's medical records with the AllyDVM app.
Complete our New Patient Form online prior to your appointment.
Get financing with CareCredit quickly and easily.
Pet Doctors of America is accepting new patients! Our experienced vets are passionate about the health of Jacksonville companion animals. Get in touch today to book your pet's first appointment.