Pet Care Consultant

The primary job of a Pet Care Consultant is to exceed our client’s expectations for outstanding customer service while creating a warm and welcoming impression. A good Pet Care Consultant is a “people person” who enjoys working with diverse clients and is caring, friendly, and efficient.

The Pet Care Consultant must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The position is part crowd control, part efficiency expert, and part records manager. Pet Care Consultants answer the phones, schedule appointments, greet clients, admit and check out the day’s appointments, process payments and manage financial information, and communicate between clients and other staff.

Pet Care Consultants must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations. Pet Care Consultants should have a firm belief in the quality of care we provide and communicate this sense of assurance to our clients.

The Pet Care Consultant must know and understand our services and brand and be able to clearly communicate these to our clients. Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine. Ultimately, it is the Pet Care Consultant who is responsible for creating a good first and last impression on our clients.

The importance of this role cannot be over emphasized.

If you are interested in becoming part of our team and applying for this position, please click here.