Patient Information

What to Expect at a Veterinary Appointment

Understanding what you can expect at your first appointment can help make the process more pleasant for you and your pet.

Our Pet Care Philosophy

We are proud to serve pet owners at our two hospitals in Jacksonville. We are dedicated to providing state-of-the-art veterinary care to you and your pet with skill and compassion. 

We are passionate about preventive care, client education and providing comprehensive emergency and surgical care to pets from across Jacksonville.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  You will receive a good-faith estimate of the cost of our services before your pet is treated. However, unforeseen circumstances can arise that may impact your final bill. 

  We will always review the written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment is administered.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of all small domestic pets such as cats and dogs, and exotic pets such as rabbits, ferrets, hamsters, and rodents.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.